Privacy statement

1. Who are we?

We take the protection of your data seriously. This statement explains which personal data we process when you visit our website, book Chalet Rouge Cœur or sign up to our seasonal letter, and what your rights are. Data controller: Marie-France Cochard — Chalet Rouge Cœur Chemin des Tuilières 11, 1028 Préverenges, Switzerland Email: info@chaletrougecoeur.ch or locations.cochard@gmail.com Address of the rented property: Chemin du Champ-de-la-Blanche 4, 1880 Fenalet-sur-Bex. We process your data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where it applies, the European General Data Protection Regulation (GDPR).

2. What data do we process?

We only collect the data needed for your stay and for the proper working of the website.

• •Booking data: surname, first name, address, email, telephone, language, dates of stay, number of guests (adults, children) and any special requests.
• •Payment data: amount, date and status of payment. Bank card details are entered directly with our payment provider Stripe; we do not have access to them.
• •Data required by law: identity details of guests required for the guest register and the tourist tax (legislation of the canton of Vaud and the commune of Bex).
• •Communications: your messages by email, contact form, booking platforms or guest app, as well as services ordered during your stay.
• •Platform data: if you book through Booking.com, Airbnb, Vrbo or another portal, it passes on to us the data needed for your booking.
• •Seasonal letter: your email address, your first name if you give it, your language and your open statistics.
• •Browsing data: IP address, type of device and browser, pages viewed, date and time of the visit (see section 6).

3. Why do we use your data?

We never sell your data and do not use it for any purposes other than those stated here.

4. Who receives your data?

We use service providers who process your data on our behalf, only on our instructions.

• •to the competent authorities (commune, tourist office, police) where the law requires it, in particular for the guest register and the tourist tax;
• •to the booking platforms you used. They process your data under their own responsibility, in accordance with their own privacy statement.

Your data is also disclosed:

5. Transfers of data abroad

Some providers are located in the European Union, whose level of protection is recognised as adequate by Switzerland. Others (Stripe, Google) may process data in the United States. In that case, the transfer is covered either by the provider's certification under the Swiss-U.S. Data Privacy Framework, or by standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC) and by the European Commission.

6. Cookies and statistics

Our website uses two kinds of cookies.

• •Necessary cookies: essential to the operation and security of the website (for example, remembering your cookie choice). They do not require your consent.
• •Audience-measurement cookies: Google Analytics tells us, in aggregate, how many people visit the website and which pages interest them. These cookies are only activated if you accept them in the banner shown on your first visit. The IP address is anonymised.

You can change your choice at any time via the “Cookie settings” link at the bottom of the page, or delete cookies in your browser settings.

7. The seasonal letter

We send four letters a year (autumn, winter, spring, summer) to people who have signed up. After you sign up, a confirmation email is sent to you: you are only subscribed once you have clicked the link it contains. Every letter contains an unsubscribe link. You can also unsubscribe by writing to info@chaletrougecoeur.ch. Your data is then removed from the mailing list.

8. How long do we keep your data?

After these periods, your data is deleted or anonymised.

9. Security

We protect your data with appropriate measures: encrypted connection (HTTPS) on the website, management tools protected by password and two-factor authentication, and access to data limited to those who need it for your stay. We choose providers that offer recognised security guarantees. If a data breach presented a high risk to you, we would inform the FDPIC and, if necessary, the people concerned.

10. Your rights

You can at any time:

• •find out what data we hold about you and receive a copy of it;
• •have it corrected if it is inaccurate;
• •ask for it to be erased, unless the law requires us to keep it;
• •object to processing or withdraw your consent (seasonal letter, cookies);
• •receive the data you have provided to us in a commonly used format.

Simply write to info@chaletrougecoeur.ch. You can also write to locations.cochard@gmail.com or use the contact form on the website. We reply within 30 days. We may ask you to confirm your identity. If you believe your rights are not being respected, you can contact the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch). If you live in the European Union, you can also contact the data protection authority of your country.

11. Changes

We may amend this statement if our practices or the law change. The version published on this website is the one that applies. Last updated: October 2026.